Return & Exchange Policy

Effective Date: June 2, 2026

Zirca Luxe Jewels LLC d/b/a Zirca Luxe

Zirca Luxe is a small, independent jewelry business and every transaction matters to us. Our policy is designed to be fair to our customers while allowing us to operate sustainably. We do not offer automatic cash refunds for change of mind or personal preference; instead, we offer exchanges and store credit as our primary remedies.

We believe this approach is better for both parties: you receive a product you love, and we are able to continue bringing new designs and collections to our community. We encourage you to reach out to us directly — we are real people and we genuinely want to resolve any issue quickly and fairly.

2.1 Eligibility for Exchange

You may request an exchange within fourteen (14) calendar days of the delivery date as confirmed by carrier tracking. To be eligible, the item must:

•       Be unworn, unused, and unaltered — with no signs of having been worn, including no perfume, lotion, makeup, or skin contact residue.

•       Be in its original condition with all original tags, packaging, pouches, and accessories included.

•       Not be a final sale or non-exchangeable item (see Section 5).

•       Each order is eligible for one exchange only unless otherwise approved by Zirca Luxe.

•       Be accompanied by a Return Merchandise Authorization (RMA) number issued by Zirca Luxe. Items returned without prior authorization will be refused and returned to sender at the customer's expense.

2.2 How Exchanges Work

When your exchange is approved and the returned item is received and inspected:

•       You may select any in-stock item of equal or greater value. If the replacement item is of greater value, you will be charged the difference. If it is of lesser value, the difference will be issued as store credit — no cash difference will be paid out.

•       Exchanges are processed within three (3) to five (5) business days of receiving and inspecting the returned item.

•       Replacement items are shipped via our standard shipping method. Expedited shipping upgrades are available at the customer's cost.

2.3 Exchange Shipping

The customer is responsible for the cost of shipping the original item back to us. We recommend using a trackable shipping method with insurance, as Zirca Luxe is not responsible for items lost or damaged in return transit. Zirca Luxe will cover the cost of shipping the replacement item to you for the first exchange on any order.

If you do not wish to exchange for a specific item at the time of your return, we will issue store credit equal to the purchase price of the returned item (excluding original shipping charges). Store credit:

•       Does not expire where prohibited by applicable state law. Otherwise, store credit remains valid for five (5) years from the date of issue and may be used on any eligible in-stock item.

•       Is non-transferable and has no cash value.

•       Will be issued via a unique discount code sent to the email address associated with your order.

•       Cannot be combined with other promotional discount codes unless expressly permitted.

•       Will not be extended or reinstated after the applicable expiration period.

Zirca Luxe does not offer cash refunds for change of mind, incorrect size selection, buyer's remorse, or personal preference. Cash refunds are available ONLY in the following specific circumstances:

•       DAMAGED OR DEFECTIVE ON ARRIVAL: The item arrived visibly damaged or with a manufacturing defect that renders it unwearable, reported to us within forty-eight (48) hours of delivery with photographic evidence (see Section 7).

•       WRONG ITEM SENT: You received an item materially different from what you ordered.

•       ORDER CANCELLED BEFORE SHIPMENT: You cancelled your order within two (2) hours of placement and before the item was packed or shipped.

In all other cases, our remedy is an exchange or store credit. If you have a concern not covered above, please contact us — we are committed to finding a fair resolution.

Original shipping charges are non-refundable except where required by law or where Zirca Luxe is responsible for the error giving rise to the refund.

PAYMENT DISPUTES: Before initiating a chargeback or payment dispute with your bank or credit card company, customers are encouraged to contact Zirca Luxe at zircaluxe@gmail.com so we can attempt to resolve the issue directly. We are committed to working in good faith toward a fair resolution and will respond within one (1) to two (2) business days. Zirca Luxe reserves the right to dispute chargebacks using order records, communications, delivery confirmation, carrier tracking information, photographs, and any other supporting evidence available to us.

The following items are FINAL SALE and are not eligible for exchange, store credit, or refund under any circumstances, except where the item arrived damaged, materially defective on arrival, or where otherwise required by applicable law except where the item arrived damaged, materially defective on arrival, the wrong item was shipped, or where otherwise required by applicable law.

✘  Earrings and ear cuffs of any kind (hygiene and safety — no exceptions).

✘  Customized, personalized, or made-to-order items (engraved, monogrammed, or specially sized).

✘  Items specifically marked “Final Sale,” “Clearance,” “Closeout,” or “Non-Returnable” at the time of purchase.

✘  Gift cards and store credit codes.

✘  Items purchased at an in-person vendor show, pop-up, or event (see Section 6).

All purchases made at Zirca Luxe vendor shows, pop-up markets, craft fairs, exhibitions, or any in-person sales event are FINAL SALE. Customers are encouraged to inspect merchandise before completing the purchase. No exchanges, store credit, or refunds are available for in-person event purchases after the customer has left the event location, except where required by applicable law. Except where cancellation, refund, or return rights are required by applicable law.

Exception: If an item is visibly damaged or defective at the time of purchase, this must be raised with a Zirca Luxe representative immediately, before leaving the event. We will resolve the issue on the spot at our discretion — replacement, exchange, or refund. No in-person event claims will be honored after the customer has left.

We take great care in packaging every order. However, if your item arrives damaged due to shipping or with a manufacturing defect that makes it unwearable, please follow these steps:

•       Contact us at zircaluxe@gmail.com within forty-eight (48) hours of delivery (per carrier tracking confirmation).

•       Include in your message: your order number; a written description of the damage or defect; and a minimum of three (3) clear photographs showing (a) the damaged item, (b) the original packaging, and (c) any visible damage to the shipping box or exterior packaging and, if requested, a short video showing the damage.

•       Zirca Luxe reserves the right to request return of the item before approving a replacement, store credit, or refund.

•       Do not discard the original packaging until the claim is resolved. We may request that packaging be returned.

Once your claim is reviewed and approved (typically within two (2) to three (3) business days), we will offer you: (a) a replacement of the same or comparable item; (b) an exchange for a different item; (c) store credit; or (d) a full cash refund, at Zirca Luxe's discretion based on the nature of the damage and available inventory.

Claims submitted after forty-eight (48) hours of delivery, or without the required photographs, will not be honored.

All items submitted for exchange or credit are inspected upon receipt. For health, hygiene, and fraud-prevention purposes, Zirca Luxe may photograph and document returned merchandise upon receipt and throughout the inspection process. Such documentation may be used to assess the item's condition, support any dispute resolution, or contest a chargeback.

Zirca Luxe reserves the right to reduce the exchange value or store credit — or to deny the claim entirely — if the returned item:

•       Shows signs of having been worn (including but not limited to perfume residue, skin oils, lotions, makeup, or tarnishing from wear).

•       Has been altered, resized, repaired, or modified in any way.

•       Is missing components, stones, clasps, or original packaging.

•       Is damaged due to misuse, improper care, exposure to chemicals or water, or accident.

•       Is returned without the original packaging, pouch, or accessories that were included.

If an item is received in a condition that does not meet our exchange requirements, we will notify you within three (3) business days. You will have the option to have the item returned to you at your shipping expense. Items not claimed within fourteen (14) days of notification will be considered abandoned and disposed of at our discretion.

Follow these steps to initiate an exchange or store credit request:

1.    Contact us at zircaluxe@gmail.com or (978) 201-1346 within 14 days of delivery. Include your order number, the item(s) you wish to exchange, and your reason for the request.

2.    We will review your request and respond within two (2) to three (3) business days with either an RMA (Return Merchandise Authorization) number and return instructions, or an explanation if your item does not qualify.

3.    Ship the item back using a trackable carrier, with the RMA number clearly written on the outside of the package. DO NOT return any item without an RMA number — unauthorized returns will be refused.

4.    Once we receive and inspect the item (typically within two (2) business days of receipt), we will process your exchange or issue your store credit and notify you by email.

Zirca Luxe ships to California and complies with California consumer protection law. Pursuant to California Civil Code § 1723, this Return and Exchange Policy is conspicuously posted at the point of sale. California residents are entitled to a full refund if this policy is not clearly disclosed prior to purchase.

California residents retain all rights under the Consumer Legal Remedies Act (Cal. Civ. Code §§ 1750 et seq.) and the Unfair Competition Law (Cal. Bus. & Prof. Code §§ 17200 et seq.) that cannot be waived or limited by contract.

Zirca Luxe reserves the right to modify this Return and Exchange Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase governs your transaction. We encourage you to review this policy before each purchase.

For all exchange requests, store credit inquiries, or damaged item claims, please contact our customer care team:

Zirca Luxe Jewels LLC d/b/a Zirca Luxe

Email: zircaluxe@gmail.com

Phone: (978) 201-1346

Please allow two (2) to three (3) business days for a response. We are a small team and we appreciate your patience. We are committed to making sure every Zirca Luxe customer is happy with their experience.